Cash Is King

In the legacy Telco world across the Eco system from the Carrier through the partners/SI’s to the end customers billing has always been a “high focus/high effort activity”.

The actual production, rating and collection can be highly automated, however address matching across multiple products/services, migrations timing scheduling issues, payment method changes, customer data hierarchy inconsistencies and poor inventory management in the orchestration model all contribute to billing mistakes and billing after cease issues/

This is hard in a Retail world, but even more Complex in a Wholesale world where there can be partners of partners – automated switching will help in the b2c segment, however, in higher order b2b services it remains a challenge and when you migrate Legacy to new/

During the CP industry groups defining the OR & All IP and Exchange pilot planning/ Blue Print, there’s a general consensus across industry there will be a large lump of work here as services are End of Lifed and when OR “shut” an Exchange fully.

Those that remember the Kensington closure, will remember the “clean up activity – lots of work to do and plan for in the billing reconciliation and inventory management area.

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